The Federal Student Aid Ombudsman helps students:
Information and materials you share with the Ombudsman are disclosed only to parties to dispute, unless there appears to imminent risk of serious harm or other criminal activity.
The concerns, positions and interests of all parties will be considered, but the Ombudsman does not take sides with any person or group. The office does advocate for fair processes, policies, and procedures.
The Office is organizationally distinct from Federal Student Aid's student aid functions and operates independently from them.
Assistance from the Ombudsman is informal; the Office does not make binding decisions or testify at formal judicial or administrative hearings. The Office does listen with an open mind, perform a thorough review of the facts, explore options, and provide contextual explanations.
For more detailed information, please visit The Office of the Ombudsman's website.