Grievance Procedures

Reporting Concerns, Informal Resolution, and Formal Grievance Procedures

NDMU has the following procedures in place to assist individuals in the resolution of any concerns or complaints alleging disability discrimination in violation of the American with Disabilities Act 1990 or Section 504 of the Rehabilitation Act of 1973:  

Reporting Concerns:

Any concern should first be brought to the attention of the Director of Accessibility. The Director will discuss the issue with the individual and strive to resolve the concern.

Informal Resolution:

NDMU encourages informal resolution of complaints when possible. If an attempt to resolve the issue with The Office of Accessibility and Student Inclusion is not viewed as successful, the student may contact the 504/ADA Coordinator at gfitzgerald@ndm.edu. A meeting will be arranged to discuss the individual's concerns.

Formal Grievance Procedures: 

An individual may file a formal, written grievance with the 504/ADA Coordinator after an informal attempt to resolve the concern has been made with DSS and the 504/ ADA Coordinator. The written grievance must include the following:

• the individual’s name, address, email and phone number
• a full description of the individual's concern
• a description of the individual's attempts to resolve the issue with DSS and the 504 /ADA Coordinator
• a description of the desired remedy to the issue

Once the grievance has been received, the 504/ADA Coordinator will provide written notification of receipt and initiate an investigation expeditiously in accordance with the University’s Non-discrimination policy and procedures. Following the investigation, the 504/ADA Coordinator will prepare a written reply to the individual and to the party to which the grievance was filed.

A student may always contact the U.S. Department of Education, Office for Civil Rights, regarding allegations of disability discrimination in violation of Section 504. See additional information.