As the University moves more remote as it relates to both teaching/learning and appropriate staff responsibilities, the Office of Information Technology (OIT) continues to evolve our support programs.

Please continue to submit your requests for support to the IT Help Desk at helpdesk@ndm.edu (recommended), or by dialing 410-532-5200. Remember to include:

  • Detailed information about the problem you are experiencing
  • Best contact number if we need to reach you

IT Help Desk & Technical Support - Spring 2020

Day Support Type Hours of Coverage
Monday Remote Help Desk 8:00 a.m. – 8:00 p.m.
Remote Technician 8:00 a.m. – 5:00 p.m.
Tuesday, Wednesday, Thursday Remote Help Desk 8:00 a.m. – 8:00 p.m.
Remote Technician 8:00 a.m. – 5:00 p.m.
On-Site Technician 10:00 a.m. – 3:00 p.m.
Friday Remote Help Desk 8:00 a.m. – 4:00 p.m.
Remote Technician 8:00 a.m. – 5:00 p.m.
Saturday Remote Help Desk 8:00 a.m. – 4:00 p.m.
No Technician on Duty None
Sunday Closed None